Return Policy

1. Perishable Goods (Fresh Flowers, Bouquets, and Arrangements)
  • All Sales Final: Because fresh flowers are highly perishable, we do not offer cash or credit card refunds for fresh floral arrangements once they have been delivered or picked up.
  • Reporting Damage or Quality Issues: If your arrangement arrives damaged or dies prematurely due to a quality defect, you must contact us within 48 hours of delivery at support@brownsflowershop.com and include a photograph of the arrangement.
  • Remedies: If verified, we will happily provide a Suitable remedy to achieve customer satisfaction, generally redelivery/replacement. We do not issue refunds for personal preferences (e.g., "not liking the color or style").
  • Care Responsibility: Flowers require proper care (re-cutting stems, adding fresh water regularly, keeping away from direct heat or drafts). We cannot replace flowers that wilt due to lack of care.
  • Substitutions: Due to seasonal availability and market conditions, we reserve the right to substitute blooms of equal or greater value while maintaining the general style and colour palette. Minor substitutions are not grounds for a return or refund.
2. Plants
  • Plants are guaranteed to be healthy and disease-free at the time of purchase or delivery.
  • Plant claims must be reported within 7 days with a photo. After this window, plant health depends on home environmental conditions and is non-returnable.
3. Hard Goods (Vases, Pottery, Candles, Gifts, and Non-Perishables)
  • Unused, unopened non-perishable hard goods may be returned within 14 days of purchase with the original receipt or proof of purchase.
  • Items must be in their original packaging and unused condition. Refunds are issued to the original payment method.
4. Event & Wedding Orders (Bridal Bouquets, Corsages, Boutonnieres)
  • Due to custom ordering and labor involved, all wedding and event flower contracts require a separate deposit/cancellation schedule as outlined in your event agreement. All event sales are final upon completion and delivery.
5. Order Cancellations & Modifications
  • Cancellations must be requested at least 24 hours prior to the scheduled delivery or pick-up date. If processing or assembly has already begun, cancellations may not be accepted.